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11284

Our client is one of the fastest growing utility supply companies in the UK, supplying services to business customers across Scotland and England. Currently serving 25,000 business customers across the UK, growing rapidly and with the market position, financing and capability to grow significantly. The company has formal partnerships with a number of national organisations, as well as web and direct sales channels. They have been among a successful innovator at supplying water services to customers in the deregulated water market.

The Operations Manager will report to the Director of Operations and will be responsible for the day to day management of operations of the Customer Contact Centre ensuring the highest standards of customer service while the business goes through a rapid growth phase. This will include up to 100 staff and related  systems and processes.

The ideal candidate will have a proven track record of working in a highly focused and customer service environment; ideally this could have been gained within the utilities, financial services or online retail markets. In addition, you will have experience of managing all aspects of delivering an outstanding customer experience. Of key importance will be leading and motivating a large team of Customer Service Advisors, ensuring standards exceed customer expectations.

The role is based in Perthshire/Tayside, combining fantastic access to leisure activities with being close to the major cities of Scotland. This role not only offers an opportunity to develop and grow with a dynamic business, but also a chance to embrace a unique setting within a breath taking backdrop in an area of natural outstanding beauty, offering unique lifestyle opportunities.

For a confidential discussion please call Nigel Fortnum on 0141 212 7555. To apply, please upload your CV and covering letter, addressing your background and how it applies to this role, below.