Director of Advice Services
- Salary:
- 52,530 – 58,000
- Location:
- Edinburgh
This position is now closed to applications.
11892
Appointable salary range: £52,530 – £58,000 per annum, commensurate with experience
Full salary range: £52,530 – £64,204 per annum (pro-rata)
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – they act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. Citizens Advice Scotland believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.
This is a fantastic opportunity for a driven and motivated leader to join Citizens Advice Scotland as Director of Advice Services. This role is responsible for ensuring that the provision of advice by the network exceeds client experiences and expectations, and drives loyalty to the citizens advice brand. The post holder will be accountable for the service delivery and funding and income strands of the strategic plan, and will develop a systematic approach to assessing existing service offerings and journeys, utilising and understanding metrics to ensure consistent service improvement and innovation in delivery. The successful candidate will be responsible for reviewing the entire advice offering through the lens of bureaux and citizens and guiding the development of a best in class advice service which enhances client experiences and widens the demographic appeal of the citizens advice service customer base. You will drive the structural and cultural transformation required to deliver on this approach and act as a leading voice across the organisation, network and wider advice service sector.
With a deep understanding of service provision and a commitment to high quality services, the successful candidate will have a strong record of achievement in applying a customer mind-set to development of solutions and approaches. Decisive leadership, a goal orientated approach and a curious mind-set is critical, and an ability to drive complex business change via collaboration and peer leadership is also central to success.
For a confidential discussion about the role, please contact Mike Orr or Catriona Mackie at Aspen People on 0141 212 7555.
More information on the role and organisation can be found within the Job Pack (download below):
Closing date for applications is Friday 15th November 2019.
Interviews will be held on either the 27th of November or 2nd of December.
To apply, please complete the short form below and upload your CV, supporting statement (detailing how you meet the requirements of the role) and completed Equal Opportunities Form (this can be downloaded by clicking here).
If you do not receive an acknowledgement within 24 hours of submitting your application, please contact Kelsey Sinclair on 0141 212 755