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Director of Customer Experience

The Trust Story …

Trust is a not for profit registered social landlord, regulated by the Scottish Housing Regulator, Care Inspectorate and Scottish Charities Regulator (OSCR)

We are very proud of the Trust story. Trust was born out of a philanthropic movement in the 1970s and we will celebrate our 50th birthday in 2023. Since our first development in Bearsden, Glasgow, we have grown into a national and forward thinking social landlord, with over 3 600 homes across the length and breadth of Scotland. We are also one of Scotland’s largest housing, care and support providers for older people.

We have a presence in 23 out of the 32 local authority areas in Scotland, with a third of our business now located in North Lanarkshire following the acquisition of Wishaw and District Housing Association in 2019.

Our primary social rented offer includes general needs housing for households of all ages and housing for older people. In addition, we provide some mid market homes and shared ownership. We also act as a property manager for homeowners and sharing owners in areas where we have an interest.

We have specialised in housing, care and support services for older people for over 40 years. Our wide range of services from landlord only to care and support – are flexible and tailored to the needs of individuals. This allows our customers to live independently with an enhanced quality of life, and their families to have peace of mind.

We are much more than a landlord and service provider though. We are an organisation who care. We’re here to make a positive difference to the lives of our customers and the communities we serve.

Our customers are at the heart of everything we do, and our services are very people focused. As such, we are a large employer with over 700 full and part time employees working across Scotland.

Further information on Trust available in documents below: