Director of Customer Services
Salary – £55,171 – £57,943 (EVH Grade 9)
Glasgow / Hybrid Working
Ardenglen has recently gone through a restructure and is looking to appoint a new Director of Customer Services. They are searching for an experienced and skilled leader to join the Senior Leadership Team, who can work to ensure high quality and high performing customer services throughout Ardenglen. They will help develop and deliver business strategies to reach performance targets that puts customers and tenants at the forefront of the organisation as well as having strategic responsibility for the social regeneration function. The Director will also lead on continuous review of services and oversee their delivery to stakeholders and partners. A key focus will revolve around ensuring strong customer engagement within the community and to promote and uphold Ardenglen’s professional reputation. The Director should be proactive and energetic in their approach to working in teams and with key partners.
As a candidate you should have minimum 5 years of housing management experience; membership of the Chartered Institute of Housing is desirable but not essential. You also will have a background in implementing strategy and delivering results with a particular experience of supporting and motivating staff through times of change. Alongside this, the candidate may have 3 years of managerial or supervisory experience as the role involves managing a small team. You must be an excellent communicator; you should be approachable to your team and tenants and be able to effectively communicate on paper through writing and presenting reports on a regular basis. Above all, you will be committed, people driven person, energetic for change and supportive of those around you as well as the wider social regeneration of the Castlemilk area.
Ardenglen HA are a modern employer and are developing a hybrid working model appropriate for the needs of the business, our customers and our team. This model will be developed to allow flexibility of home/office operation in future.
How to Apply
To apply for the position please CLICK HERE to complete a short form and upload a CV and supporting statement. We would be grateful if you could include the following information in your supporting statement:
- Current or most recent salary
- Details of two referees (please note that referees will not be contacted until offer stage or without prior consent
Applicants will be shortlisted for interview based on their application matching the detail provided in the job description. We would therefore ask applicants to provide clear evidence to show how your experience, skills and knowledge match those requirements as well as why you are interested in the role.
You will receive an automatic acknowledgement of your application – if you do not receive this please contact Melissa Scholes on 0141 212 7555.
If you would like to have a confidential confidential discussion please contact either Nigel Fortnum or Mike Orr on 0141 212 7555.
Closing date for applications: Monday 31st January 2022
Longlist interviews: w/c 14th February 2022
Shortlist interviews: w/c 28th February 2022